Job Details

Job description

We are seeking an Out Bound call Representative to join our team (Voice Of
Customer) The ideal candidate should have good communication skills and a passion for delivering
exceptional customer service. As a call Representative you will be responsible for handling out
bound calls to the customers who already used our services and gave negative feedback, you should
have to listing customer issue carefully and have to work with respective team to resolve the issue
and make customer happy for good feedback.

Responsibilities:
 Making outbound calls to customers who already used our services and share negative
feedback for any reason
 Follow-up with customers to ensure their issues are resolved satisfactorily
 Providing information as per customer query related to the customer health plan
 Resolving customers issues in a timely manner
 Escalating issues to the appropriate department or IT
 Documenting all interactions with customers for future QA

Disability Types

• Locomotor Disability
• Low Vision