Job Details

Job description

Executive – Customer Service

General Description

Profile No. 1

As a Customer Service Executive, you will be the primary point of contact for customers, providing
assistance, resolving queries, and complaints and ensuring a positive customer experience. Your
role is crucial in maintaining customer satisfaction and fostering long-term relationships with
clients.

No. of Openings 100
Function Operations
Sub Function Customer Service
Job Location Work From Home

Required Language - Hindi and English

Position Details

Detailed Job Description

• Provide exceptional customer support via various channels, addressing inquiries,
resolving complaints, and offering solutions to meet customer needs.
• Efficiently and effectively resolve customer issues and concerns, demonstrating empathy,
patience, and professionalism in all interactions.
• Communicate clearly and concisely with customers, ensuring that information is
conveyed accurately and comprehensively, and that customer queries are resolved in a
timely manner.
• Escalate complex or unresolved issues to higher levels of authority or specialized
departments, ensuring prompt resolution and customer satisfaction.
• Adhere to company guidelines and standards for customer service excellence,
maintaining a high level of professionalism, accuracy, and efficiency in all customer
interactions

Working Window 6:00 AM to 12:00 AM
Shift Timings Assigned As Per Working Window
Salary 1.44LPA to 1.80 LPA

Work Experience& Skills Requirements

• Good communication skills, with the ability to articulate information clearly, empathize
with customers, and build rapport.
• Previous experience in customer service or a similar role, with a proven track record will
be added advantage.
• Passion for delivering exceptional customer service and a genuine desire to help
customers resolve their inquiries and concerns.
• Ability to empathize with customers and demonstrate patience, understanding, and
compassion, even in challenging situations.
• Flexibility and adaptability to handle a variety of customer inquiries and situations, and to
quickly learn and adapt to new products, policies, and procedures
Education Requirements Graduation/Pursuing Graduation

Profile No.2

Executive – Tele Sales

General Description

As a Telesales Executive, you will be responsible for generating sales over the phone by
reaching out to potential customers, understanding their needs, and persuading them to
purchase products or services offered by the company. Your primary objective will be to
meet or exceed sales targets while maintaining a high level of professionalism and
customer satisfaction

No. of Openings 100
Function Operations
Sub Function Tele sales
Job Location Work From Home

Required Language - Hindi and English

Position Details

Detailed Job Description

• Proactively identify and generate leads through various sources as per defined
SOP.
• Engage with potential customers in a courteous and persuasive manner to
understand their requirements and present suitable products or services.
• Develop a deep understanding of the company's products or services, including
features, benefits, pricing, and competitive advantages, to effectively
communicate value propositions to customers.
• Deliver compelling sales pitches tailored to the needs and preferences of
individual customers, emphasizing the benefits and value of the products or
services being offered.
• Address any objections or concerns raised by customers in a professional and
empathetic manner and provide appropriate solutions or alternatives to
overcome objections and close sales.
• Follow up with potential customers who have shown interest but have not yet
made a purchase, using persuasive techniques to encourage them to convert
into sales.

Working Window 9:00 AM to 8:00 PM
Shift Timings 9:30 AM to 6:30 PM/10:00AM to 7:00 PM
Salary 1.92LPA to 2.52 LPA

Work Experience & Skills
Requirements

• Previous experience in telesales or a similar role, with a proven track
record will be added advantage.
• Freshers with excellent communication skills with no MTI will also be
considered.
• Good communication skills with the ability to articulate product features
and benefits.
• Proficiency in using sales-related software and CRM systems will be
preferred

Education Requirements Graduation/Pursuing Graduation

Disability Types